Serge Mucibabic
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총 활동 수29
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마지막 활동
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회원 가입일
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내가 팔로우하는 사용자 수0명
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나를 팔로우하는 사용자 수0명
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투표 수3
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플랜 수9
게시물
Serge Mucibabic의 최근 활동-
Placeholders in trigger action "side conversation via email" don't work
Some placeholders like {{current_user.name}} when used in trigger action "side conversation via email" do not work as intended. For the above placeholder the SC emails come out signed by an assign...
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Side conversation email responses on "Updates to your tickets" of agent's Home Dashboard
When someone responds to a side conversation email there is a temporary notification for the assignee on the top right of the screen that lasts for about 10-15 seconds.I am aware it is possible to ...
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Configuring time filter and content of scheduled reports
답변함Is it possible to select the time filter different than default (one month filter) for scheduled reports. Also, is it possible to configure the content of the reports if the xls or csv is selected ...
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URL link in export to CSV or XLS after "drill-in"
답변함I needed to generate reports for multiple customers containing a list of open tickets and export it to Excel to share with them. Such a list needs to have a ticket number (ID) field, but also a lin...
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Customizing view of Incident tickets within Problem ticket
답변함The default view of of the 'incident' tickets within a 'problem' ticket has a limited number of fields (Status , ID, Subject, Requester, Requested, Group, Assignee). Can that view be customized....
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Visibility of Due Date field for ticket types other than Task
Is it possible to make due date visible for the ticket types other than 'task'?