Jason Klein

I am thankful we can now login to ZenDesk from Safari without disabling "cross-site tracking" (which was never an acceptable solution, btw), but I do hope ZenDesk is still working to fix the login page in step 1, so we can skip steps 2-4 following each logout or session timeout.

When I visit our agent dashboard and am prompted to login (e.g. after a logout or session timeout), I follow these steps...

1. Click the "Continue" link below this message on login page

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To continue signing in using Safari, allow cookies to be stored on this device. You might see this screen more than once.

2. Wait for cookie page to load, then Click the "Continue" button below this message on page

Safari cookie requirements
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3. Wait for login page to load (again), then click the "Continue" link below this message on login page (again... same message as step 1)

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To continue signing in using Safari, allow cookies to be stored on this device. You might see this screen more than once.

4. Wait for a different login page to load, then enter username, password, and click Sign In

The login page on step 4 is different than the page that appears on steps 1 and 3.

For reference, here are the URLs we're seeing along the way. Even though we have a custom URL for our Help Center (e.g. "support.example.com"), we are sent to the ZenDesk subdomain when we are using our Agent Dashboard (e.g. "example.zendesk.com")

Agent Dashboard
https://example.zendesk.com/agent/dashboard

Step 1 (main login page)
https://support.example.com/access/unauthenticated?return_to=https%3A%2F%2Fexample.zendesk.com%2Fagent%2Fdashboard

Step 2 (cookie page)
https://example.zendesk.com/auth/v2/login/set_cookie

Step 3 (main login page, again)
https://support.example.com/access/unauthenticated?return_to=https%3A%2F%2Fexample.zendesk.com%2Fagent%2Fdashboard

Step 4 (different login page at same URL?)
https://support.example.com/access/unauthenticated?return_to=https%3A%2F%2Fexample.zendesk.com%2Fagent%2Fdashboard