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Amit Chinchane
가입한 날짜: 2021년 5월 13일
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마지막 활동: 2025년 2월 27일
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님의 최근 활동 Amit Chinchane
Amit Chinchane님이 에 댓글을 입력함
Hi Zendesk Community,
I'm looking for an API or method to retrieve the original To
and CC
fields from an email before Zendesk processes it.
Currently, Zendesk has a built-in functionality where if an email is sent with a non-support email ID in the To
field and the support email ID in the CC
field, Zendesk swaps these addresses. It creates a ticket for the support email ID (originally in the CC
field) and moves the non-support email ID from the To
field to the CC
field.
Is there any API available that can be called to get the original To
and CC
fields before this swap occurs? Any guidance or suggestions would be greatly appreciated.
댓글 보기 · 2025년 2월 27일에 게시됨 · Amit Chinchane
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Amit Chinchane님이 에 댓글을 입력함
Hi Zendesk Community,
I'm looking for an API or method to retrieve the original To
and CC
fields from an email before Zendesk processes it.
Currently, Zendesk has a built-in functionality where if an email is sent with a non-support email ID in the To
field and the support email ID in the CC
field, Zendesk swaps these addresses. It creates a ticket for the support email ID (originally in the CC
field) and moves the non-support email ID from the To
field to the CC
field.
Is there any API available that can be called to get the original To
and CC
fields before this swap occurs? Any guidance or suggestions would be greatly appreciated.
댓글 보기 · 2025년 2월 27일에 게시됨 · Amit Chinchane
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Amit Chinchane님이 에 게시물을 만듦
Hi Zendesk Community,
I'm looking for an API or method to retrieve the original To
and CC
fields from an email before Zendesk processes it.
Currently, Zendesk has a built-in functionality where if an email is sent with a non-support email ID in the To
field and the support email ID in the CC
field, Zendesk swaps these addresses. It creates a ticket for the support email ID (originally in the CC
field) and moves the non-support email ID from the To
field to the CC
field.
Is there any API available that can be called to get the original To
and CC
fields before this swap occurs? Any guidance or suggestions would be greatly appreciated.
2025년 2월 26일에 게시됨 · Amit Chinchane
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how can we detect via API that zendesk has done a swap of the “non support mailID from To field to CC field” the audit log also does not show the original email TO & CC, how can the original Email properties be pulled out via API/custom app?
댓글 보기 · 2025년 2월 26일에 게시됨 · Amit Chinchane
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Amit Chinchane님이 에 게시물을 만듦
Hi All,
Is it possible to hide the a specfic value from the dropdown list on the form (help center) using javascript.
Currently I tried and even though the value is not showing up element (developer console), but I can still see the value on front end form.
this is my current code:
if(HelpCenter.user.role == 'anonymous' || HelpCenter.user.role =='end-user' || HelpCenter.user.role =='manager')
{
$('#request_issue_type_select option[value="13504813503517"]').remove();
}
2023년 11월 14일에 게시됨 · Amit Chinchane
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Amit Chinchane님이 에 댓글을 입력함
Hi All,
I am trying to create a webhook with bearertoken, but it is not working, The same wehbook with basic authentication is working properly, but if i switch to bearer token, then it gives 401 error
{
"error": "invalid_token",
"error_description": "The access token provided is expired, revoked, malformed or invalid for other reasons."
}
I tried adding the token in all the possible format:
- aygaoWwEs4qTpNRkn71WacsxgHSzP1zpxogEEZ8g007
- abc@mymailbox.com/token:aygaoWwEs4qTpNRkn71WacsxgHSzP1zpxogEEZ8g007
- abc@mymailbox.com/aygaoWwEs4qTpNRkn71WacsxgHSzP1zpxogEEZ8g007
what am i doing wrong
댓글 보기 · 2023년 3월 21일에 게시됨 · Amit Chinchane
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Is it possible to search for a webhook by filtering by name?
I tried "https://{subdomain}.zendesk.com/api/v2/webhooks"
but sure how the filter
filter[name_contains] |
can be used here
2023년 1월 02일에 게시됨 · Amit Chinchane
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Hi Cheryl Lane:
Thanks alot, I followed ur suggestion and it worked . :)
댓글 보기 · 2022년 12월 30일에 게시됨 · Amit Chinchane
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