Barbara Hendrix

Hi, 

As a printing company, this would be very beneficial for us. We would love to store PDF's of proofs per organisation, final versions and PDF's of annual recurring orders.

Hi,

I have the same issue as everyone above. I have sorted my ticketfields the way I want them to appear. It has already been 1 week, and they are still not showing in the ticket, in the correct order.

Please advise.

Thank you

+1 on the auto refresh, this really is a must for agents to work efficiently. It was there before so…

+1 on the play button

Agent Home feels like a step back. We are using Zendesk for 13 years now, and were forced to use the views. The views are much more intuitive and pliable to our specific needs. You can add information as you want → next SLA breach, internal summaries, see a visual difference between urgency of tickets, form fields with information that is important to our workflows, etc…  Agent Home seems rigid

Hi,

I am a legacy Suite Professional user.

In my backoffice, I can only see MAU, which is the pricing plan for new users as I understand.

Where can I find how many credits I get within my legacy plan?

Thx!

Hi Gab,

Did you find a solution for this?

Would love to hear about it!

Kind regards,
Barbara