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Kaushik Chanda

가입한 날짜: 2021년 5월 13일

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마지막 활동: 2021년 10월 16일

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님의 최근 활동 Kaushik Chanda

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댓글Building reports

Hello,

Is there a way I can get the duration in business hours between 2 status changes directly from Zendesk reports please?

Example: Audit log-

New to Pending - 2021-01-06 T16:42:33
Pending to Open - 2021-01-08 T03:30:07
Open to Solved - 2021-01-08 T17:39:37

I basically want to get the duration the ticket was sitting in 'Open' status. So basically the difference of time b/w 2021-01-08 T17:39:37 & 2021-01-08 T03:30:07.

If I need to do the calculation in excel, the data should be sorted and then getting duration in business hours (excluding weekends, holidays etc) in another complication to handle.

Can you help me figure this out please?

Thank you!
Kaushik Chanda.

댓글 보기 · 2021년 2월 16일에 게시됨 · Kaushik Chanda

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