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Mandy at Paperless Post

가입한 날짜: 2021년 5월 13일

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마지막 활동: 2022년 6월 30일

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댓글Additional ticket channels

These instructions do not work. When I try this, it simply puts the original caller on hold without including the third party 

댓글 보기 · 2022년 4월 11일에 게시됨 · Mandy at Paperless Post

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커뮤니티 댓글 Feedback - Apps and integrations (Platform)

Since the app update to V2 in 2019 we have experienced almost daily issues with tickets remaining in agent Views when the agents are set to Unavailable. This bug has caused many frustrating experiences for our customers and has prevented us from maintaining our SLA on multiple occasions. I opened a ticket about this in Oct 2019. Finally in January of 2020 we received this response:

Unfortunately it looks like you're running into a bug in the app. The good news is that our devs are already working on fixing it.

This in June of 2020:

Our engineers are still exploring the best way to fix the underlying issue here. I've let them know that this remains a big problem for you (and other customers), and I'm waiting to hear back from them on their plans moving forward.

And now finally this update:

We have received confirmation from our app developer team that there are no immediate plans to address the OOO app's underlying infrastructure and the behavioral limitations that we previously discussed will unfortunately remain in place going forward.

댓글 보기 · 2021년 5월 05일에 게시됨 · Mandy at Paperless Post

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댓글Using Built by Zendesk apps

Since the app update to V2 in 2019 we have experienced almost daily issues with tickets remaining in agent Views when the agents are set to Unavailable. This bug has caused many frustrating experiences for our customers and has prevented us from maintaining our SLA on multiple occasions. I opened a ticket about this in Oct 2019. Finally in January of 2020 we received this response:

Unfortunately it looks like you're running into a bug in the app. The good news is that our devs are already working on fixing it.

This in June of 2020:

Our engineers are still exploring the best way to fix the underlying issue here. I've let them know that this remains a big problem for you (and other customers), and I'm waiting to hear back from them on their plans moving forward.

And now finally this update:

We have received confirmation from our app developer team that there are no immediate plans to address the OOO app's underlying infrastructure and the behavioral limitations that we previously discussed will unfortunately remain in place going forward.

댓글 보기 · 2021년 5월 05일에 게시됨 · Mandy at Paperless Post

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