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Kelsey Hales

가입한 날짜: 2021년 5월 13일

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마지막 활동: 2024년 3월 14일

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댓글Routing

How do you see how many tickets are in a queue? Is all of the reporting still group based? Trying to get a feel for how this function will perform, but not seeing anything in the UI or in Explore 

댓글 보기 · 2024년 3월 14일에 게시됨 · Kelsey Hales

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커뮤니티 댓글 Feedback - Voice (Talk)

Hey, +1 to this. This basically kills any outbound call systems for the EU and the US due to GDPR and California consent recording laws. I literally can do no quality for these teams which opens up additional concerns. Please prioritize this beyond the backlog.

댓글 보기 · 2024년 1월 12일에 게시됨 · Kelsey Hales

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커뮤니티 댓글 Feedback - Chat and Messaging (Chat)

+1 for customizing the pre-chat form, this is the only chat product I've seen that doesn't allow a pre-chat form. being able to collect data from the customer before the chat reduces handle time considerably. being able to just change the text on the fields would be great so we can better capture first and last name instead of just 'name'. Further, since chat routing is so basic that we have to leverage departments, it would make a lot more sense for us to be able to rename that field to something accurate like language. This area has been a sore spot for a long time.

댓글 보기 · 2020년 4월 17일에 게시됨 · Kelsey Hales

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