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Janaya Cassidy

가입한 날짜: 2021년 5월 13일

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마지막 활동: 2021년 10월 16일

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님의 최근 활동 Janaya Cassidy

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댓글Performing calculations

Thank-you Giuseppe,  when I have a moment I'll give this a try :) 

 

댓글 보기 · 2021년 8월 03일에 게시됨 · Janaya Cassidy

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댓글Performing calculations

Apologies Giuseppe,

I think I've left an important detail out, I can go to date range calculated metric on Support: Ticket updates [default] dataset, but I can't seem to choose a ticket based on the pending status, only for tickets solved and tickets created and the requester would like to have a tickets pending calculated metric as well. Can you advise if this is possible?

 

Thank-you!

댓글 보기 · 2021년 7월 28일에 게시됨 · Janaya Cassidy

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댓글Performing calculations

I was in the Ticket Updates dataset earlier and it didn't allow for the use of the Date Range Calculated Metric - is that expected?

댓글 보기 · 2021년 7월 23일에 게시됨 · Janaya Cassidy

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댓글How to customize the theme of the help center

Good Afternoon!

I'm wondering if anyone could help me with the correct code to change the 'Description' field title to a preferred alternative title e.g. Additional Information/Reason. This would allow us to customize the field and remove a similarly named field on a couple of the forms and avoid duplication. 

Thank-you!

 

댓글 보기 · 2021년 5월 19일에 게시됨 · Janaya Cassidy

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댓글General questions about live chat

Just thought I'd flag this article is out of date for the line;

  • Can be used as the hour set for calculating time-based metrics in Insights.

All reports will be based in Explore now :-)

댓글 보기 · 2021년 2월 05일에 게시됨 · Janaya Cassidy

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