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Pierre Granger

가입한 날짜: 2021년 5월 13일

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마지막 활동: 2023년 1월 17일

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님의 최근 활동 Pierre Granger

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Sometimes when there is no new comment you can receive a notification from an old ticket, without any helpful information, like what has been changed on this ticket which justify a new notification ?

An old/new value could be really usefull to now if it's only a minor change (change of priority...) or if there is a good reason to take a look at the ticket (assignee change...).

댓글 보기 · 2021년 4월 27일에 게시됨 · Pierre Granger

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댓글Business rules

Hello there,

Is there any way to display previous values for some fields ?
Like for example, {{ticket.priority}} vs {{ticket.previousPriority}}, so we can highlight what has actually changed in the last edition ?

Many times we reveice mails but have no idea what have changed on a ticket, so we have to go on ZD to find out.

Thanks a lot for your help !

댓글 보기 · 2021년 4월 22일에 게시됨 · Pierre Granger

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