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Jarl Frode Arntzen

가입한 날짜: 2021년 5월 13일

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마지막 활동: 2022년 10월 04일

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댓글End-user guide for Help Center

Is there a way to disable or reduce fuzzy search?

We have the same issue here as well as an related issue.

If our customers search for the word "workflow" we get maybe 10 results while if they search for "workflow group" you would expect them to get fewer results where all must contain both words but instead we get 28 results where the articles contain just one of the words. So the search do not work with an implicit AND operator between the search words but instead use implicit OR.

Effectively, this yields our documentation kinda useless and we're currently looking for alternatives to Zendesk Guide.

Please advice.

댓글 보기 · 2022년 10월 04일에 게시됨 · Jarl Frode Arntzen

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댓글End-user guide for Help Center

Hi, Zendesk.

We now have close to 200 different help articles for various parts of our appilcation. It has recently become more and more difficult to find the correct article and it took us a while to realize that adding more words to the search term does not narrow the search results.

In our system searching for bank yields 6 results while searching for bank account yields 64 (!) results. As we're only half way through documenting our system, this problem will only increase.

Is there a way to switch on the "find multiple words" search variant as default?

Thanks.

댓글 보기 · 2022년 3월 01일에 게시됨 · Jarl Frode Arntzen

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댓글Building reports

Hi, @... . 

This will be releasing to everyone as soon as the EAP is finished. For more details, or to apply, see https://support.zendesk.com/hc/en-us/community/topics/360001933274

If I follow the link, I just end up on a page that says:
oops
You're not authorized to access this page

What does it take to view this page?

Thanks.

 

댓글 보기 · 2021년 3월 29일에 게시됨 · Jarl Frode Arntzen

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댓글Ticket basics

@... 

Thanks for the swift response.

So, the pale yellow "Note" sections in the articles has been implemented through manually adding

...
around the relevant text? Or is there some way we can add custom buttons to the editor which allow the writers to insert such custom formatting by simply selecting the text and clicking the relevant button?

I mean, manually adding such html tags is perfectly doable (we already have a custom theme and we have added the relevant CSS), but I'm just wondering if there's a way to make this even more user friendly for my co-workers.

Thanks.

댓글 보기 · 2021년 1월 21일에 게시됨 · Jarl Frode Arntzen

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댓글Ticket basics

@Nora Mullen

How did you format this article so nicely? Is it just HTML, some WYSIWYG magic or markdown?

댓글 보기 · 2021년 1월 20일에 게시됨 · Jarl Frode Arntzen

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