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Dr Chris Horne  CEng FIET's Avatar

Dr Chris Horne CEng FIET

가입한 날짜: 2021년 5월 16일

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마지막 활동: 2022년 6월 22일

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님의 최근 활동 Dr Chris Horne CEng FIET

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커뮤니티 댓글 Q&A - AI and automation

Apologies for posting this here, but I'm struggling to find the right place.
In the Web Widget the customer can type free text and then the AI tries to present some relevant articles

In the Bot, everything seems to much more rigidly defined - so no option for the customer to enter free text at any point, or for the AI to help present suitable answers.

Also - when I transfer to an agent what I really want to do is present one of the forms I've developed for the support pages and use these in the ticket - or at least have the option to enter some free text and perhaps upload some photos.  

To be honest the bot is disappointing.
However, when I use the bot on this community page it behaves much more like I want it to

댓글 보기 · 2022년 4월 01일에 게시됨 · Dr Chris Horne CEng FIET

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댓글Setting up Talk

Hi - I'm trying to add a new number to our Talk package, but can't find the Lines tab on the Talk - Admin page.

댓글 보기 · 2021년 4월 29일에 게시됨 · Dr Chris Horne CEng FIET

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