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Justin Near

가입한 날짜: 2021년 5월 16일

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마지막 활동: 2024년 8월 27일

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님의 최근 활동 Justin Near

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댓글Ticket management

We have several clients with multiple organizations. I'm not seeing “Organization” in the placeholder list, but I'm also not seeing a way to change organization on a ticket with a trigger. Is there a way to change the organization using a placeholder and/or some other method while forwarding an email?

댓글 보기 · 2024년 8월 27일에 게시됨 · Justin Near

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게시물 Q&A - Tickets and email

We have one client, whom we've communicated with in the past via Zendesk, recently not receive a response from us. We've responded to two separate tickets. It did not go to their junk/spam but wasn't delivered at all. Is there 1) any way to check deliverability from Zendesk? And 2) are there any current known issues with deliverability to Google?

2024년 2월 29일에 게시됨 · Justin Near

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댓글Using help center search

I second Kel S. - there are far too many unintuitive clicks to get to the categories that we've so painstakingly created for our Guide articles.

댓글 보기 · 2023년 7월 11일에 게시됨 · Justin Near

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댓글Ticket management

Is #brand possible? And if so, how should multiple words be formatted?

Justin

댓글 보기 · 2023년 6월 27일에 게시됨 · Justin Near

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댓글Explore recipes

Hi @... - I had already tried that and didn't have any success. There are still multiple names/organization. Is it because there are filters?

댓글 보기 · 2022년 9월 29일에 게시됨 · Justin Near

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댓글Explore recipes

Dainne Kiara Lucena-Laxamana - that just gives me a single top ticket holder from the whole report, and what I'm wanting is the 1 top ticket holder per organization (so a report would show more than one, but one per org).

댓글 보기 · 2022년 9월 26일에 게시됨 · Justin Near

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댓글Explore recipes

How do I show only one user per organization, the one with the largest number of tickets?

댓글 보기 · 2022년 9월 18일에 게시됨 · Justin Near

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댓글Ticket management

How do you remove the flag "This ticket is flagged as a potential risk"?

댓글 보기 · 2022년 7월 25일에 게시됨 · Justin Near

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Justin Near님이 에 게시물을 만듦

게시물 Feedback - Ticketing system (Support)

Consider adding a "not" operator for searching. In my specific use case, I'd like to search on a specific field that is not none/null (in other words, I want to see all results that aren't empty). Logically, this is similar to Explore's "exclusion" where I can exclude all "null" fields.

2022년 7월 23일에 게시됨 · Justin Near

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댓글Building reports

Is it possible to also see users who have an organization as their second or third organization and not just their primary organization? We have many users with more than one organization.

댓글 보기 · 2022년 7월 10일에 게시됨 · Justin Near

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