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Nate Perdomo

가입한 날짜: 2021년 5월 16일

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마지막 활동: 2024년 1월 16일

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댓글Ticket automation and collaboration

Was there an update over the weekend that unintentionally affected macro support in Firefox? Selecting a macro from the "Apply macro" list at the bottom of the ticket page now works about 5% of the time (or less). I've restarted my browser, closed all other programs, restarted my computer, disabled all browser extensions, and tested in a private Firefox browser window, but they no longer reliably work. 

Switching to Chrome saw the issue resolved immediately. The last Firefox update I installed was on January 11, and I made extensive use of Zendesk macros on both 1/11 and 1/12 with no issues, so I don't believe a Firefox change is responsible.

Curious if this is a known issue and if your team is working on a resolution. If you can think of any troubleshooting steps that I may have missed above, I'm happy to try them out. Using Chrome/Chromium isn't a viable long-term solution for me, so any info you have is much appreciated.

Thanks for your help!

댓글 보기 · 2024년 1월 16일에 게시됨 · Nate Perdomo

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댓글Additional ticket channels

Is there a shortcut key combination that can switch between ticket tabs? I love the feature, but it's limiting to be stuck using the mouse to select the small tabs above the work area. Google Chrome, Safari, Firefox, and other browsers have a similar tab functionality, and most of them allow switching between tabs with the CTRL + TAB or CTLR(CMD) + NUMBER key combinations. Do we have this ability in Zendesk?

댓글 보기 · 2023년 6월 08일에 게시됨 · Nate Perdomo

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댓글Live chat agent guide

I'm having some difficulty updating preferences. When I go to the dashboard as indicated in the first step of this article, I see no options for settings, sounds, or notifications. I'd really appreciate some help updating my chat and email sounds and view!

댓글 보기 · 2021년 3월 17일에 게시됨 · Nate Perdomo

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