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James Rumohr
가입한 날짜: 2021년 5월 16일
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마지막 활동: 2023년 2월 13일
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님의 최근 활동 James Rumohr
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I was advised by support to post here. We recently switched back to Classic Workspace since 99% of our tickets come from email. With emails comes the ugly threaded conversation.
Unless you guys figure out how to mask out "repeated" contents from a threaded email, it would be nice if there is an option to change the chat/thread view from "oldest to newest" or "newest to oldest" giving agents more options to organize their workspace.
Until then, the Classic Workspace will work best for us stuck in threaded email support.
2023년 2월 13일에 게시됨 · James Rumohr
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Hello,
Our org heavily uses Office 365 and we use Guide to create articles for specific things to our company and refer staff to https://support.microsoft.com/ for all other support. Is it possible to index external searches within our guide? Of course maybe warn users they will go to an external link if so.
2021년 4월 16일에 게시됨 · James Rumohr
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