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Kate Sheridan

가입한 날짜: 2021년 5월 16일

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마지막 활동: 2023년 9월 20일

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님의 최근 활동 Kate Sheridan

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댓글Ticket automation and collaboration

Rafael Santos

EAP product limitations
Due to an early stage of this project the following limitations might occur:
  • We only support English for the time being
  • Summarization might not include every detail originally provided in the ticket
  • Expanding, make more formal and make more friendly might omit or mischaracterize information written by the agent in composer (each of those actions is initiated by agent and is easily reservable)
  • Features might work slower than expected 
  • Features might be unavailable from time to time
  • Features might be discontinued or significantly changed during and after the EAP

댓글 보기 · 2023년 7월 20일에 게시됨 · Kate Sheridan

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커뮤니티 댓글 Feedback - Ticketing system (Support)

My guess it that ZD will never improve this feature. As long as the Quickie Plus app is around, anyway. Which is what we were forced to pay for, to get what we needed. It's likely they profit from this, so why would they enhance this feature when they are getting paid for an external app to do the job. 

댓글 보기 · 2022년 10월 11일에 게시됨 · Kate Sheridan

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커뮤니티 댓글 Feedback - Reporting and analytics (Explore)

2 years in the planning now! what's happening?

댓글 보기 · 2022년 5월 06일에 게시됨 · Kate Sheridan

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댓글Customer management and profiles

Is there anyway to hide/remove Suspend Access from the dropdown? We have no need for this as we sync user changes from our CRM system and we don't want agents to Suspend Access and break the process, subsequently.

댓글 보기 · 2021년 4월 22일에 게시됨 · Kate Sheridan

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