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Marko Lukač
가입한 날짜: 2022년 8월 10일
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마지막 활동: 2023년 10월 16일
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님의 최근 활동 Marko Lukač
Marko Lukač님이 에 댓글을 입력함
As someone who also does B2B support, I also agree that the new ordering of messages in tickets in the new agent workspace (oldest on top) is slowing down our productivity. Most of the other features are actually nice, but this one is a problem, and might make us look for a different ticketing system.
댓글 보기 · 2022년 8월 10일에 게시됨 · Marko Lukač
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Hello,
My organization also uses Zendesk for B2B support and the only channel we use is email. We would also appreciate to have the option for a more "email-like" flow of communication in a ticket, which is oldest messages on the bottom, newest at the top, with the composer at the top.
This is a very natural UI setup for anyone that primarily relies on emails, and the new agent workspace layout is not great for us, and might make us look for other ticketing system options.
Some of the other features of agent workspace are great, but this one really makes our jobs more difficult.
댓글 보기 · 2022년 8월 10일에 게시됨 · Marko Lukač
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