최근 검색


최근 검색 없음

Rico Pagliuca's Avatar

Rico Pagliuca

가입한 날짜: 2021년 5월 28일

·

마지막 활동: 2023년 9월 08일

팔로잉

0

팔로워

0

총 활동 수

27

투표 수

15

플랜 수

8

활동 개요

님의 최근 활동 Rico Pagliuca

Rico Pagliuca님이 에 댓글을 입력함

커뮤니티 댓글 Feedback - Ticketing system (Support)

This would be enormously helpful. Side Conversations are critical for many ticket flows and often lead to an unintentional drop in response times due to the lack of notification options.

Defaulting to bcc the agent creating the side conversation is something we'd absolutely love to have.

댓글 보기 · 2023년 9월 08일에 게시됨 · Rico Pagliuca

0

팔로워

1

투표

0

댓글


Rico Pagliuca님이 에 댓글을 입력함

커뮤니티 댓글 Feedback - Ticketing system (Support)

Big time +1 to this. The org features in ZD are not well suited to internal management structures where, in our case, store level and GM users submit tickets that Area Managers want to be able to comment on. But Area Managers submit tickets we should never let lower levels see details on. 

댓글 보기 · 2022년 8월 24일에 게시됨 · Rico Pagliuca

0

팔로워

0

투표 수

0

댓글


Rico Pagliuca님이 에 댓글을 입력함

댓글How to solve issues with the email channel

We have an instance where we have an external support provider that sends us ticket notifications [via ConnectWise, I believe] which always come with the subject:

Ticket#XXXXX/Location/Issue

Each time their ticketing system generates a response [whether to us or another third party or to their own office] it creates a new ticket.

How can I have a trigger based on subject to check if the Ticket#XXXXX exists and thread into that if so?

댓글 보기 · 2021년 8월 17일에 게시됨 · Rico Pagliuca

0

팔로워

0

투표 수

0

댓글