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Juan Moreno
가입한 날짜: 2021년 5월 17일
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마지막 활동: 2021년 10월 22일
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I've followed the instructions on this article but for some reason when I try to use one of the metrics it gives me the following error:
"The set of calculations isn’t valid. The calculated attribute "SUM(updatehandlingtimemin-a1dc65ad80)" references "Changes - Field name" which is as an unknown attribute."
댓글 보기 · 2021년 10월 08일에 게시됨 · Juan Moreno
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When a chat is re-assigned to another agent/group that agent/group should be alerted with a notification sound.
Use case: Agents do not spend their entire day looking at the notification button. They also use other apps (Slack, Email, etc) so alerting them via a notification sound when a ticket is Re-assigned to them should be a must.
We tried Zendesk Agents Workspaces a week ago and had to switch back to the regular UI because in the new Workspace this feature is missing so it was quite a deal breaker.
Just to make this even clearer: It's extremely important for chat agents to be notified right away audibly when they need to take over a chat, not just visually.
2021년 7월 22일에 게시됨 · Juan Moreno
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