Matt Picio
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Agreed. We have a number of instances where GoodData reports multiple tags as separate categories in a given report - and sometimes have to go through extensive contortions with our reporting in o...
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+1 to Ben's remarks. I reported this nearly 9 months ago, and it's been 2 months since we heard "we're thinking about it, but I'll keep this thread updated". Now that we're actually on the new in...
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Is Zendesk looking at all at adding additional customizability to the dashboard? It's been over 6 months since I originally posted, and we're looking at finally making the transition permanent, bu...
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I can understand why you can't remove tags - everything in Zendesk and GoodData is oriented around tags in some fashion, and most of our reports depend on them. That said, it would be great to hav...
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+1 on adding tags to closed tickets. Since a closed ticket is otherwise unmodifiable, I don't see how that would be a problem. We could definitely use this to identify and track closed tickets.
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[Closed for comments] Customization of the dashboard
예정되지 않음In the new Zendesk Interface, the dashboard by default displays a "Tickets Requiring Your Attention" view. (I realize this is not a "view" in the Zendesk-defined sense) This way of looking at tick...
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Hi Erin, The form you linked is no longer accepting submissions. What is the status of that feature? Does Zendesk plan to implement it, or were the results of that beta unfavorable?