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Paul Beirne

가입한 날짜: 2021년 10월 22일

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마지막 활동: 2024년 8월 14일

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댓글Managing Talk

Is Intent/Sentiment data for Talk tickets based on the call transcripts in the works?

댓글 보기 · 2024년 7월 23일에 게시됨 · Paul Beirne

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댓글Getting started with live chat

I've really enjoyed using the Training Tickets App for Zendesk Support to onboard new agents. It lets you take actual customer tickets in your live Zendesk environment, save them as 'practice tickets' and organize them into a course for new agents to go through. They can use macros, tags, and all the custom options in your Zendesk instance without the reply actually going out to a live customer. Managers can then review their work in a safe way, again, without working on live customer tickets. Highly recommend. I use it for quick Quality Assurance (ie. "How would you solve this?") quizzes with my seasoned agents as well.

댓글 보기 · 2024년 3월 08일에 게시됨 · Paul Beirne

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