Shai Simchi
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활동 개요
Shai Simchi님의 최근 활동-
Shai Simchi님이 에 댓글을 입력함
Going to the event log to find out if a communication was made or not is not a good option. The automation sends out a communication to the customer. All communication are tracked as comments and t...
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Zendesk team - This is a big issue for us. If we close a case using an automation and we sent a notification to the end user it is pretty standard that this communication should be documented in t...
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Shai Simchi님이 에 댓글을 입력함
I have an automation to set a ticket to 'solved' 3 days after it has been set to pending without an update from the end user. When this happens I have an action to notify the user by email. The...