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Ben Harrison
가입한 날짜: 2021년 5월 13일
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마지막 활동: 2021년 10월 22일
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님의 최근 활동 Ben Harrison
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For an integration with Salesforce, is it possible for a ZenDesk support ticket to not only appear on the Contact record associated with the external "requestor", but to aggregate all of the Contact's tickets on an Account. For example: Contact A, Contact B and Contact C all work at Account 1. Contact A has 2 tickets, Contact B has 2 tickets and Contact C has 6 tickets. Is there a way for all 10 ZenDesk support tickets to appear on Account 1?
댓글 보기 · 2021년 10월 01일에 게시됨 · Ben Harrison
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Currently there is no reporting for the volume of interactions that occur with a customer. Our Sales and Ops team need to be able to track the number of touch points with a customer over a certain duration, i.e., # of calls/emails to Customer A over the past 90 days. This is a must have functionality and one that I believe should be prioritized by ZenSell.
2021년 5월 05일에 게시됨 · Ben Harrison
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Is this functionality planned to be released anytime soon?
댓글 보기 · 2021년 4월 19일에 게시됨 · Ben Harrison
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