Teki

@... That answer is not particularly helpful.  What might help here is for Zendesk to publish an article on tips and tricks on how to make dashboards and query render faster.  (i.e. trimming scope of queries, taking a look at size of dataset loading into the dashboard.....). 

There has to be a better way than this.  

Hi.  The issue i have with this approach is that you will need to hard code each agent name.  Is there a way to use the same principle but compare any agent against the team he/she is in.  We have created a set of agent names as an attribute. (using the SET in the calculated attributes in a query.)