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Jeremy Watkin

가입한 날짜: 2021년 5월 13일

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마지막 활동: 2023년 6월 01일

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님의 최근 활동 Jeremy Watkin

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커뮤니티 댓글 Feedback - Chat and Messaging (Chat)

I came to this article looking for a solution to shorten help center links that our agents share during messaging conversations. Even when we respond by email, the help center links with tracking information are obscenely long. Not sure button links help with that, right?

댓글 보기 · 2023년 6월 01일에 게시됨 · Jeremy Watkin

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댓글Zendesk messaging

Thank you so much Anton Verhelst! This is a wonderful improvement.

댓글 보기 · 2022년 5월 10일에 게시됨 · Jeremy Watkin

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댓글Zendesk messaging

Anton Verhelst can you explain in more detail how you solved this problem? I too find that messaging and social conversations broadcast to all agents even if they aren't assigned to those groups and I'm having a difficult time figuring out how to limit this. Thank you!

댓글 보기 · 2022년 3월 23일에 게시됨 · Jeremy Watkin

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댓글Setting up Talk

Thank you for the clarity, @...! I think my natural inclination when managing my permissions was to just make myself an admin on everything. Glad you've taken the time to define what each of the levels means.

댓글 보기 · 2022년 3월 17일에 게시됨 · Jeremy Watkin

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댓글Setting up Talk

It doesn't look like anyone answered Nichole Harrop. Can you explain why a Talk admin can't make or receive calls? I am an admin who does occasionally call customers. I guess for now I'll just toggle permissions but this just seems a bit odd. Thanks for your consideration on this!

댓글 보기 · 2022년 3월 16일에 게시됨 · Jeremy Watkin

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게시물 Q&A - Tickets and email

In a multibranded instance, we need the ability to set a "default brand" for our agents. We have agents occasionally add tickets from "other" brands with the wrong brand which leads to customer confusion.

2022년 2월 15일에 게시됨 · Jeremy Watkin

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댓글Using Built by Zendesk apps

I agree with Amber Barnes and Tyler Rutledge. It's problematic to tie this to the group the agent is a part of as opposed to the group the ticket is assigned to. I need to be able to set the from address based on the group the ticket is in. Our agents are actually in multiple groups so the current functionality doesn't work well.

Furthermore, we need some way to update the from address with a trigger. Let me know if this is somewhere on the roadmap.

댓글 보기 · 2021년 12월 08일에 게시됨 · Jeremy Watkin

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Does this actually work? Fabio Can you give me more detail on how to create this HTTP Target in Zendesk?

댓글 보기 · 2021년 12월 08일에 게시됨 · Jeremy Watkin

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게시물 Q&A - Objects, workspaces, and rules

We use the "Select an Address" app but I'm finding it nearly impossible to only select an address on certain tickets. It would be much easier if I could specify a from address change with a trigger based on very specific criteria. Does anyone have any ideas?

2021년 12월 08일에 게시됨 · Jeremy Watkin

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커뮤니티 댓글 Feedback - Help Center (Guide)

As I think about this more, I would love the option to reword these buttons to say "Keep my ticket open" or "Close my request." So they look more like clear opposites of one another.

댓글 보기 · 2021년 12월 07일에 게시됨 · Jeremy Watkin

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