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Sairam
가입한 날짜: 2021년 5월 13일
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마지막 활동: 2021년 10월 22일
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Department selection tie-to/persistent-on session / page-load does not make sense in todays' world where Single Page Applications are spreading like wildfire. ZenDesk needs to update their Chat JS API to be able to reset / set departments mid sessions.
Also, I might want to set the department on demand based on specific interactions within the SPA.
I understand complexities around preexisting/on-going chat sessions, but there should be thought around how to handle that.
댓글 보기 · 2021년 4월 15일에 게시됨 · Sairam
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In such a situation, are there any known ways of adding custom tags, e.g. If an organization wanted to include the direct-to-chat link in an email, but also wanted to ensure that within the chat initiated that way, there was some information (e.g. as tags attached to the chat), that said chat came from an email (e.g. adding a query parameter to the chat link itself)?
댓글 보기 · 2021년 4월 05일에 게시됨 · Sairam
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