최근 검색
최근 검색 없음

Gwyn Mabo
가입한 날짜: 2021년 5월 13일
·
마지막 활동: 2024년 3월 12일
팔로잉
0
팔로워
0
총 활동 수
57
투표 수
0
플랜 수
27
활동 개요
배지
문서
게시물
커뮤니티 댓글
문서 댓글
활동 개요
님의 최근 활동 Gwyn Mabo
Gwyn Mabo님이 에 댓글을 입력함
We noticed an issue with this documentation. It should work a lot better if you replace this:
댓글 보기 · 2024년 1월 16일에 게시됨 · Gwyn Mabo
0
팔로워
0
투표 수
0
댓글
Gwyn Mabo님이 에 게시물을 만듦
We have a number of articles that show in the suggested search, but when you do a proper search, they're not there.
This has caused a big inaccurate spike in our analysis for 'searches with no results'. It is also driving contact to our Support Team because our users aren't able to self serve on these topics.
Has anyone had this same issue or knows of a workaround?
2023년 11월 10일에 게시됨 · Gwyn Mabo
0
팔로워
2
투표 수
0
댓글
Gwyn Mabo님이 에 댓글을 입력함
Hi Lisa, thanks and yes we have! No matter how good the training phrases are, if the end user types something in, it puts them into a random unrelated flow. Zendesk have acknowledged that there's something going wrong, but haven't fixed it yet.
댓글 보기 · 2023년 9월 11일에 게시됨 · Gwyn Mabo
0
팔로워
1
투표
0
댓글
Gwyn Mabo님이 에 댓글을 입력함
I would also like to be able to customise content cues, such as by excluding certain ticket types. For example, our Help Centre only documents expected functionality (not bugs) so we would like to be able to exclude bug tickets from contributing to our cues.
댓글 보기 · 2023년 6월 23일에 게시됨 · Gwyn Mabo
0
팔로워
0
투표 수
0
댓글
Gwyn Mabo님이 에 댓글을 입력함
We have checked our Help Centre and semantic search is not yet enabled. Will we receive an update to let us know when it is? Are there any time scales you can supply for when this will be enabled for all accounts?
댓글 보기 · 2023년 5월 23일에 게시됨 · Gwyn Mabo
0
팔로워
0
투표 수
0
댓글
Gwyn Mabo님이 에 댓글을 입력함
Hi Ryan, appreciate the recommendation!
However, this isn't an effective strategy for our company.
We did previously use this strategy, but found that customers weren't easily able to find the most recent update. It also meant our article numbers were inflated throughout the year then needed to be archived in bulk.
We moved to a 'one article' strategy to allow us to link right to the Change Log from our Help Centre homepage, and so customers could bookmark the article.
댓글 보기 · 2023년 5월 17일에 게시됨 · Gwyn Mabo
0
팔로워
1
투표
0
댓글