Gwyn Mabo
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회원 가입일
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Agree this would be really helpful!
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Articles missing from Search
We have a number of articles that show in the suggested search, but when you do a proper search, they're not there. This has caused a big inaccurate spike in our analysis for 'searches with no resu...
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Agree! This makes no sense that agents can own articles but not go to the place to keep them up to date. I'd ideally lie agents to be able to access the list of articles to be verified.
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Hi Lisa, thanks and yes we have! No matter how good the training phrases are, if the end user types something in, it puts them into a random unrelated flow. Zendesk have acknowledged that there's s...
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We have the exact same issue Jeremy We've raised with our account manager, but in the meantime it means we aren't able to switch this feature on!
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I would also like to be able to customise content cues, such as by excluding certain ticket types. For example, our Help Centre only documents expected functionality (not bugs) so we would like to ...
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We have checked our Help Centre and semantic search is not yet enabled. Will we receive an update to let us know when it is? Are there any time scales you can supply for when this will be enabled f...
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Hi Ryan, appreciate the recommendation! However, this isn't an effective strategy for our company. We did previously use this strategy, but found that customers weren't easily able to find the most...
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We don't allow commenting on our help Centre articles, so can't comment to notify. Being able to notify users of an updated article is an absolute necessity to us. For example, we have release note...
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We're starting an overhaul of our Help Centre structure, and have over 1500 articles. It's going to take an extremely long time to manually move each one to the correct section and category. It'd b...