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Rolf Woolen

가입한 날짜: 2021년 5월 13일

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마지막 활동: 2024년 7월 18일

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님의 최근 활동 Rolf Woolen

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커뮤니티 댓글 Feedback - Chat and Messaging (Chat)

To add to this, when we message with Zendesk from the agent workspace, we can opt to go back from a chat and start a new conversation. I am still in the process of implementing messaging, but it doesn't seem to function like this for us (please correct me if I'm wrong). Even if an ‘end chat’ option is added, the ability to go back and open another chat would be very helpful as our support team will often be chatting with a client's support team, and they may in turn be chatting with their end users, requiring them to have multiple chats open with us at the same time.

 

댓글 보기 · 2024년 7월 17일에 게시됨 · Rolf Woolen

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댓글Publishing and sharing dashboards

Is there a way to share a dashboard without having it send an email? 

댓글 보기 · 2023년 7월 05일에 게시됨 · Rolf Woolen

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댓글Global security and user access

For end user SAML SSO, if we have a single organization that requires this, and only users from that Org should use SSO, is there a way to lock it down so only IPs within the specified range in the SAML setup can see the option for SSO?

댓글 보기 · 2023년 3월 08일에 게시됨 · Rolf Woolen

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