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GR & CY & CZ & ON & NG Virtual Assistant
가입한 날짜: 2021년 5월 13일
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마지막 활동: 2021년 10월 21일
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님의 최근 활동 GR & CY & CZ & ON & NG Virtual Assistant
GR & CY & CZ & ON & NG Virtual Assistant님이 에 댓글을 입력함
Hi @... regarding my previous question around the CCAPI + Agent workspace, I think that unfortunately there is another limitation we just stumbled upon:
Zendesk Chat Departments become Groups in Zendesk Agent Workspace.
This means that when using the CCAPI the Chat Department (id, name etc) is always returned empty. Hence when we need to transfer a conversation to a specific Department it becomes impossible.
Is there any way we can circumvent this issue?
댓글 보기 · 2021년 5월 15일에 게시됨 · GR & CY & CZ & ON & NG Virtual Assistant
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Hi Greg,
Thanks for your prompt response.
I actually figured out there was a bug in our web-sdk implementation where we were using async functions, so it all works out now.
Unfortunately we just realized that examples similar to the Zendesk sample app (https://github.com/zendesk/zopim-chat-web-sdk-sample-app) don't provide code to render carousels, images, quick replies etc. Would you happen to know if there are any code samples for these that would work? or do we have to implement our own?
댓글 보기 · 2021년 4월 16일에 게시됨 · GR & CY & CZ & ON & NG Virtual Assistant
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2021년 4월 16일에 게시됨 · GR & CY & CZ & ON & NG Virtual Assistant
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Does the Zendesk agent workspace work with the Chat Conversations API?
댓글 보기 · 2021년 4월 08일에 게시됨 · GR & CY & CZ & ON & NG Virtual Assistant
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