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Pedro Reis
가입한 날짜: 2021년 5월 13일
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마지막 활동: 2023년 12월 28일
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님의 최근 활동 Pedro Reis
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Hi Miranda,
I don't think you understood the question. I am talking about Zendesk Support Messaging Window (Zendesk account Admin center) - your own support widget, NOT your user's accounts widgets. So the widget I use to contact YOUR support. There is no way to enable sound. So I assume Zendesk has not activated it on his end, Are there plans to do it? Asking this because every time one of your agents replies, there is no sound alert, which is quite annoying.
, NOT
댓글 보기 · 2023년 3월 29일에 편집됨 · Pedro Reis
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I spent hours with your agent, but he didn't help at all, he doesn't seem to understand that I am talking about the messaging window of Zendesk support. He thinks that I am talking about our account, which is not the case, as we don't use messaging.
댓글 보기 · 2023년 3월 27일에 게시됨 · Pedro Reis
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Hi Miranda,
I don't think you understood the question.
If it is now supported, why don't you enable it on your own support messaging window? There is no option to enable it on the end user side.
댓글 보기 · 2023년 3월 27일에 게시됨 · Pedro Reis
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when contacting zendesk support, there is no sound notification when an agent replies, or any way to activate it. Am I the only one who finds this odd?
댓글 보기 · 2023년 3월 24일에 게시됨 · Pedro Reis
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When you activate the agent workspace, does the data structure change on report export?
댓글 보기 · 2023년 3월 24일에 게시됨 · Pedro Reis
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So, if there is that possibility when contacting zendesk support via messaging, how can we receive a sound notification when a zendesk support agent replies? I don't see any option to enable sound on the window. Probably you need to activate it on your account.
댓글 보기 · 2023년 3월 23일에 편집됨 · Pedro Reis
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I had opened this post before:
The last message indicates that the issue has been solved, however, when you contact Zendesk via messaging there is still no possibility to enable the sound notification to be alerted when an agent replies
2023년 3월 23일에 게시됨 · Pedro Reis
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It does not make sense to leave the field blank, you either show it or not!
At least an option, to choose to see, archived or unpublished articles on the list
댓글 보기 · 2022년 6월 01일에 게시됨 · Pedro Reis
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