최근 검색
최근 검색 없음

Jozsef Hajdu
가입한 날짜: 2021년 5월 13일
·
마지막 활동: 2023년 8월 28일
팔로잉
0
팔로워
0
총 활동 수
36
투표 수
8
플랜 수
15
활동 개요
배지
문서
게시물
커뮤니티 댓글
문서 댓글
활동 개요
님의 최근 활동 Jozsef Hajdu
Jozsef Hajdu님이 에 댓글을 입력함
hi, also our agents have requested to have the default reply channel the last channel used. For example if the ticket came through chat, then default reply channel is also chat. We are using agent workspace.
댓글 보기 · 2023년 3월 24일에 게시됨 · Jozsef Hajdu
0
팔로워
0
투표 수
0
댓글
Jozsef Hajdu님이 에 댓글을 입력함
hi, before Agent workspace (AW), we could see the device or OS the end-user is using, which is important in our business. Since we activated AW we no longer see in the tickets interface this information. Is it a limitation?
댓글 보기 · 2023년 3월 20일에 게시됨 · Jozsef Hajdu
0
팔로워
3
투표 수
0
댓글
Jozsef Hajdu님이 에 댓글을 입력함
Hi, we use Enterprise Suite, I have cloned the Light agent role, since one Light agent role should access private groups and the other not. But the new role is considered as agent seat and is taking up our agent seats (even with less power than the locked Light agent role) Please advice what to do. Thanks
댓글 보기 · 2023년 3월 15일에 게시됨 · Jozsef Hajdu
0
팔로워
0
투표 수
0
댓글
Jozsef Hajdu님이 에 게시물을 만듦
I know that columns can be added in the View setting, but we would like to add columns when consulting the ticket list of a customer. Our case is that the brand column is missing, and we are unable to see through which particular brand the tickets came.
I raised a ticket to Zendesk, but there is no help. Do you know any workarounds or solutions?
2022년 8월 02일에 편집됨 · Jozsef Hajdu
0
팔로워
3
투표 수
0
댓글
Jozsef Hajdu님이 에 댓글을 입력함
Hi, our agents when they create a ticket and use the bold, etc from formatting ticket, it is sent with markdowns to the client: bold with ** and so on. Checked on Gmail and Yahoo as well. How could we solve this? Thanks!
댓글 보기 · 2022년 4월 17일에 게시됨 · Jozsef Hajdu
0
팔로워
1
투표
0
댓글
Jozsef Hajdu님이 에 게시물을 만듦
Hi, it was requested by one of our Agents, that it would be nice to be able to enable as an Agent directly in the chat window for the user to attach an attachment. Since our Enterprize has disabled the attachments in the chat globally, it would be nice to be able to enable from time to time if there is a necessity.
Thank you.
2022년 1월 25일에 게시됨 · Jozsef Hajdu
0
팔로워
2
투표 수
1
댓글
Jozsef Hajdu님이 에 댓글을 입력함
Hi, is there a possibility to allow to an agent to enable file sending in a particular chat session? On the enterprises account file sending is globally off, but there are rare cases when for a customer needs to be enabled in the chat to be able to send a file to the agent. Thanks in advance for the answer
댓글 보기 · 2022년 1월 14일에 게시됨 · Jozsef Hajdu
0
팔로워
0
투표 수
0
댓글
Jozsef Hajdu님이 에 댓글을 입력함
Hi, I would like to fire a trigger only once per client: sending them a one time message. Even if I set fire once per visitor, if the user logs out and logs back again it will fire again. How could we fix this? Thank you!
댓글 보기 · 2021년 8월 18일에 게시됨 · Jozsef Hajdu
0
팔로워
0
투표 수
0
댓글
Jozsef Hajdu님이 에 댓글을 입력함
I have removed the permalink, and it is not working the suspension. It allowed from my email address to create a ticket
댓글 보기 · 2021년 5월 27일에 게시됨 · Jozsef Hajdu
0
팔로워
0
투표 수
0
댓글