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Trinity Opoka

가입한 날짜: 2021년 5월 13일

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마지막 활동: 2024년 11월 14일

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님의 최근 활동 Trinity Opoka

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댓글AI agent basics

It's not clear to me how the automated resolutions are charged, especially for article recommendations. We have racked up so many since August that we have run out of our allotment in mere 3 months. That means we will have to be paying thousands of dollars for resolutions for the entire year next year. It defeats the purpose of even having AI agents if the extra cost is going to be more than 50% of what we already pay for Enterprise Suite. How do I make this make sense?

댓글 보기 · 2024년 11월 14일에 게시됨 · Trinity Opoka

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댓글Getting started with Zendesk AI

Zendesk Is anything going to change for your Enterprise pr Professional Suite customers? Everyone on this post seems to be echoing the same sentiments about pricing and what was included with our plans. We're up for renewal in November, and I'm going to be looking at other CRMs to see what they offer in comparison to what you offer.

댓글 보기 · 2024년 9월 23일에 게시됨 · Trinity Opoka

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댓글How to solve general issues with the account

Hey there. Is there any chance that the instructions will be updated to coincide with the most recent versions of these browsers? I'd like to use these instructions for our end users by sharing the link, but some information may be outdated, particularly the Chrome one where it asks us to click in the preserver log box. I have not checked any of the other instructions. Thanks

댓글 보기 · 2023년 8월 15일에 게시됨 · Trinity Opoka

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커뮤니티 댓글 Feedback - Help Center (Guide)

I'm also in on this and would love to exclude articles as there are not as many of these as there are articles that we want recommended. Amy Spagnolo a Zendesk agent helped me today letting me know that you can bulk update those 236 articles instead of having to do them individually. We also have many articles and were not keen on adding the label individually.

댓글 보기 · 2023년 3월 21일에 게시됨 · Trinity Opoka

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댓글Service Level Agreements (SLA), macros, and CSAT

Thank you, Dave.

댓글 보기 · 2022년 5월 10일에 게시됨 · Trinity Opoka

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댓글Service Level Agreements (SLA), macros, and CSAT

Thanks @.... Is there specifically information on benchmarking how many bad scores we should strive to change to good?

댓글 보기 · 2022년 5월 09일에 게시됨 · Trinity Opoka

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댓글Service Level Agreements (SLA), macros, and CSAT

How can I find more information on benchmarking bad to good satisfaction ratings? We want to concentrate to turning bad satisfaction ratings around, but I need a benchmark.

댓글 보기 · 2022년 4월 25일에 게시됨 · Trinity Opoka

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댓글Zendesk basics

Is it best to go through the training before working on a launch plan?

댓글 보기 · 2021년 2월 17일에 게시됨 · Trinity Opoka

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