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Alex Short

가입한 날짜: 2021년 5월 13일

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마지막 활동: 2021년 10월 16일

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님의 최근 활동 Alex Short

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댓글Security and user access in Zendesk Support

Hi Zendesk - 

Can we please have the understanding of how to do the below? 

1. A user(our client)  does some action in our website. (e.g: filling a form) and we have their email address in our database. Note that user does not send any email to anybody. He/she just clicks on a button or fills a form.

2. Our backend calls Zendesk API

3. Zendesk should create a ticket , in a way that it seems our client has created this ticket (the ticket should be ready to be replied to the email of our client)

 

Is this possible? Thank you

댓글 보기 · 2021년 3월 03일에 게시됨 · Alex Short

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Alex Short님이 에 댓글을 입력함

댓글Security and user access in Zendesk Support

Hi Zendesk - 

Can we please have the understanding of how to do the below? 

1. A user(our client)  does some action in our website. (e.g: filling a form) and we have their email address in our database. Note that user does not send any email to anybody. He/she just clicks on a button or fills a form.

2. Our backend calls Zendesk API

3. Zendesk should create a ticket , in a way that it seems our client has created this ticket (the ticket should be ready to be replied to the email of our client)

 

Is this possible? Thank you

댓글 보기 · 2021년 2월 25일에 게시됨 · Alex Short

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