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James Beniston
가입한 날짜: 2021년 5월 13일
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마지막 활동: 2021년 10월 27일
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님의 최근 활동 James Beniston
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I am looking for a way to export all users // and organisations separately to csv or xml that includes the primary and where listed the secondary etc. telephone numbers.
The standard options above do not export this information which for the task i am currently undertaking in the number 1 piece of information.
Reading through the suggestions here it seems the only way is via the User endpoint API, is this correct?
댓글 보기 · 2021년 9월 06일에 게시됨 · James Beniston
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Several of our support agents work across more than one group, for example an agent in Netherlands may also support a customer in Belgium. Currently we have two separate groups for these teams in Zendesk, one or two agents in the Netherlands group also give support through the Belgium group.
Until such a time that we may decide to merge the two teams is there a way to set the assignee / support group of the ticket based upon our end users location. Currently it is assigned based upon the assignee's default group which the agent must then change manually.
2021년 7월 05일에 게시됨 · James Beniston
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This is possible already?
We are using the agent workspace and can already search our guide centre and link articles.
The bigger issue for me is when you add in the links to your guide articles they always come with a long messy url. Can this be improved in any way?
댓글 보기 · 2021년 6월 16일에 게시됨 · James Beniston
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