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James Beniston

가입한 날짜: 2021년 5월 13일

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마지막 활동: 2021년 10월 27일

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님의 최근 활동 James Beniston

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커뮤니티 댓글 Q&A - Users, groups, and organizations

I am looking for a way to export all users // and organisations separately to csv or xml that includes the primary and where listed the secondary etc. telephone numbers.

The standard options above do not export this information which for the task i am currently undertaking in the number 1 piece of information.

Reading through the suggestions here it seems the only way is via the User endpoint API, is this correct? 

댓글 보기 · 2021년 9월 06일에 게시됨 · James Beniston

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커뮤니티 댓글 Feedback - Voice (Talk)

This would be awesome and something I already struggle with while using 3CX.

If a customer pro actively decides to have a call back or leave us a vmail this should not count as abandoned. 

댓글 보기 · 2021년 8월 20일에 게시됨 · James Beniston

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커뮤니티 댓글 Feedback - Voice (Talk)

Can only agree with this request.

Our operation is spread across multiple European languages so we would need any menu message prompts to be available in each of the languages we are servicing.   

댓글 보기 · 2021년 8월 20일에 게시됨 · James Beniston

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커뮤니티 댓글 Feedback - Voice (Talk)

Totally agree with all suggestions here. Anything associated with managing numbers / queue's needs to be as granular as possible.

댓글 보기 · 2021년 8월 20일에 게시됨 · James Beniston

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게시물 Q&A - Tickets and email

Several of our support agents work across more than one group, for example an agent in Netherlands may also support a customer in Belgium. Currently we have two separate groups for these teams in Zendesk, one or two agents in the Netherlands group also give support through the Belgium group.

Until such a time that we may decide to merge the two teams is there a way to set the assignee / support group of the ticket based upon our end users location. Currently it is assigned based upon the assignee's default group which the agent must then change manually.   

2021년 7월 05일에 게시됨 · James Beniston

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커뮤니티 댓글 Feedback - Chat and Messaging (Chat)

This is possible already?
We are using the agent workspace and can already search our guide centre and link articles.

The bigger issue for me is when you add in the links to your guide articles they always come with a long messy url. Can this be improved in any way?

댓글 보기 · 2021년 6월 16일에 게시됨 · James Beniston

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커뮤니티 댓글 Feedback - Chat and Messaging (Chat)

Can only agree, this looks horrible and really unprofessional...

댓글 보기 · 2021년 6월 16일에 게시됨 · James Beniston

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