Matt P

@Peter, very well said. There do seem to be a few logical ways to make this work and we haven't gotten a solid answer from Zendesk as to why they haven't explored any of these options.

Zendesk, please listen to your users! There are things we love about Zendesk but the cons are beginning to outweigh the pros and we will need to leave the platform out of necessity if this doesn't get addressed. 

Hi Christian,

Thanks for the update, although it unfortunately doesn't really give us any info that we didn't already have. Just my 2 cents (and I'm sure the others here agree), the need for publishing a single article in multiple categories is much more compelling than the need for publishing a single article to multiple brands (which I haven't seen anyone in this thread mention). Even though making it possible to publish a single article to multiple brands may be easier for you to achieve, we hope that you choose to work on publishing a single article to multiple categories first instead as that is what your customers really want & need.

Is there any ETA for when this functionality will be made public?

Our company makes a number of hardware products and our Help Center is organized around product-specific categories. For us, there are many common articles that apply to multiple products, and with current functionality we have to duplicate these articles to create a new version for each additional product category. As our product line and Help Center grows this makes maintenance extremely tedious since each change has to be made multiple times for each duplicated article, and we worry that at some point this will make maintenance unfeasible for us with this particular Help Center model. Adding functionality to allow a single article to be posted in multiple categories will make the Help Center scalable and more appealing to companies with larger product lines and/or a need for a large amount of Help Center content. Please make this available to us soon!!