Hi @.... I saw the article, but it doesn't work for our needs. Using standard calculated metric is not a solution for our dashboard with multiple tabs and 10+ queries in each one. It makes it impossible to toggle our filters as needed.

Upon further review of the filter that we set up, we have 2 tags excluded. The bizarre situation is that one of them is actually excluded as intended while the other isn't. They are mutually exclusive in all tickets.

Update: I think the tickets which have been excluded successfully are the ones with a single tag. When the ticket tag filter is set to "exclude values" instead of "select values", it apparently queries if ticket tags == "undesired_tag1" or "undesired_tag2", etc. It returns true only with exact match, thus excluding it. How it SHOULD logically operate would be the same way as using the standard calculated metric

IF ([Ticket attribute] = "value"  AND NOT INCLUDES_ANY([Ticket tags], "undesired_tag_1", "undesired_tag_1")) 
THEN [Ticket ID]
ENDIF

It's impractical that I would do this for every single report, so can you please fix it?