Fernando Duarte
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총 활동 수29
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마지막 활동
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회원 가입일
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내가 팔로우하는 사용자 수0명
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나를 팔로우하는 사용자 수0명
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투표 수4
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플랜 수18
활동 개요
Fernando Duarte님의 최근 활동-
Fernando Duarte님이 에 댓글을 입력함
You are correct. I am using the old Web portal. There is a new thread to request the Subscribe to Organization in Help Center https://support.zendesk.com/hc/communities/public/posts/203447356...
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In my case, instead of relying on a trigger to auto CC a customer to all of their company's tickets, I assume their identity and subscribe them to their company tickets. This achieves the same r...
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You can already move all of the users by deleting the Domain from one and adding it to the other. Unfortunately this does not move the closed tickets.
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Is this even on the roadmap?
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+1 on this request. My use case: For an Organization, we need to be able to nominate an "account owner" to be automatically CC'd on every ticket linked to that organization upon creation. This h...
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I implemented it immediately!!
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We send notifications of all ratings received to the agent and its manager, but send the Good ratings with comments to the whole team as a way of bragging rights.