Dan Dascalescu

I'm an engineer and I've sent a few bug reports to Notion.so, who uses Zendesk.

Since my requests couldn't be solved, they were forwarded internally to the team. However, their Zendesk keeps sending me automated emails like this:

It’s been a couple days since we’ve heard from you, so this is an automated message to remind you that we’re looking forward to your response on your ticket. If you don’t need any further help, you can reply to let us know and we’ll close the ticket. If we don’t hear back from you in 3 days, you’ll receive one more reminder. 

But it's not me who needs to respond, it's them.

How can they fix this?