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Moniek van der Geer
가입한 날짜: 2021년 5월 16일
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마지막 활동: 2021년 12월 16일
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님의 최근 활동 Moniek van der Geer
Moniek van der Geer님이 에 댓글을 입력함
Good to know!
Additional question, if a customer calls us, and that person is already known in our zendesk account, with e-mail as well as phone number.. will an automation pick that e-mail address to send the e-mail to? Or do we need to fill it out manually for each ticket that opens on a phone call?
Thanks in advance.
댓글 보기 · 2021년 12월 16일에 게시됨 · Moniek van der Geer
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Thank you Dave! Will look into this to see if this is a solution for us :)
댓글 보기 · 2021년 9월 22일에 게시됨 · Moniek van der Geer
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@..., yes, I want to be able to remove attachments from tickets, but not within 28 days. Preferably we would delete them after 5-6 months.
Totally agree with @... on this one! Why make a new post if this is already filled with customers requesting this feature..
And if the feature will not be made, we will need an extensive description on how that content is managed, to be able to comply with all Data Protection Laws.
Hope to hear soon!
댓글 보기 · 2021년 9월 21일에 게시됨 · Moniek van der Geer
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Hello!
I wanted to check in on this, since the last update was 1 year ago already... Will this be updated any time soon? All links to product requests lead me to a page I'm not authorized to view, so I hope you can give some advice on this.
To speak with Maring Eberlein's words: We too are a company that really needs the ability to remove confidential attachments without fully deleting a ticket.
Thanks in advance
댓글 보기 · 2021년 9월 20일에 게시됨 · Moniek van der Geer
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