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Rich Trott

가입한 날짜: 2021년 11월 29일

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마지막 활동: 2022년 5월 13일

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님의 최근 활동 Rich Trott

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커뮤니티 댓글 Q&A - Tickets and email

We're experiencing something very similar with resolution emails. I've seen it both with resolution emails from our own Zendesk instance as well as a Zendesk instance form an external company from which I was getting support. We are using O365, so my suspicion is:

* It is something in the Zendesk default email. It does not have to do with customer modifications to the template.

* It is related to O365. People using other email clients are unlikely to see the problem. But O365 users aren't seeing the issue in anything other than Zendesk emails.

댓글 보기 · 2022년 5월 13일에 게시됨 · Rich Trott

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댓글Spam and suspended tickets

This article instructs the reader to enable CAPTCHA, but the doc it links to explains that CAPTCHA is enabled by default and can't be disabled.

댓글 보기 · 2022년 2월 20일에 게시됨 · Rich Trott

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