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Jacob Johst Christensen

가입한 날짜: 2021년 10월 27일

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마지막 활동: 2025년 2월 21일

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댓글Setting up Zendesk Chat

I was testing the use of placeholders used in messages from Messaging triggers and found that standard placeholders don't work here. 
When I try the messaging-specific placeholders, however, I also find they don't work for me (see below). 

What is the trick here?

I was looking to reveal the ticket ID for the requester, and found there is no such placeholder. Is this coming?

 

Thank you!

댓글 보기 · 2025년 1월 03일에 게시됨 · Jacob Johst Christensen

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Hi Mary O'Neill

I'd like to be part of this beta using my sandbox account, thanks!

Beyond the time and inaction conditions you mention are there other things like tags that can be used to select the tickets to be deleted?

댓글 보기 · 2023년 9월 21일에 게시됨 · Jacob Johst Christensen

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