Randy Gentil

Hello - I am trying to solve for when an agent misses or declines a call.

- Is it possible to turn off the ability to Decline a call? Or to force Answer a call when the agent is in Available status?

- What happens to the Missed or Declined call?

- Is it possible to reroute a call if an agent Misses or Declines a call back into the queue?

- Are tickets created for Missed of Declined calls? If so, can I create a trigger to send these tickets back into their queue for a follow-up?

Sorry if the answers already exist. I've not been successful in tracking down the answers I need.

Thanks in advance!

Hello - I am wanting to add a Conditional Field, however, I do not see a Settings option, as seen below. Would anyone be able to assist? Thanks!

Hello - I am trying to setup a Trigger to send a specific auto-reply when received at one of our emails. We currently have a general auto-reply setup for all other emails. I can't seem to stop the general auto-reply to trigger. I also don't see an option to select which would not send the general auto-reply when received at X email. Any suggestions?- Thanks!

Hello - Any update on this enhancement and/ or fix? Not being able to revert to a previous version makes Explorer quite difficult to work with. Thanks~