Randy Gentil
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Missed & Declined Calls
답변함Hello - I am trying to solve for when an agent misses or declines a call. - Is it possible to turn off the ability to Decline a call? Or to force Answer a call when the agent is in Available status...
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Hello - I am wanting to add a Conditional Field, however, I do not see a Settings option, as seen below. Would anyone be able to assist? Thanks!
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Hello - I am trying to setup a Trigger to send a specific auto-reply when received at one of our emails. We currently have a general auto-reply setup for all other emails. I can't seem to stop the ...
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Hello - Any update on this enhancement and/ or fix? Not being able to revert to a previous version makes Explorer quite difficult to work with. Thanks~