Shane Monaco
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Shane Monaco님의 최근 활동-
Shane Monaco님이 에 댓글을 입력함
Hi, this is a pain point for us as well. Would love for the ability to have "start over" as a flow step to prompt our visitors back to the top of the flow. Right now it will take them 2-3 steps o...
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Capability to leave autoresponses to idle end users that chat with us
답변함Would like the ability to leave autoreponses (via triggers) to idle end users that chat with us. For example: 2 minutes of no response from end user, send a message to the end user 1 additional...
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Feature Request: Capability to suppress the "Operating hours have started" Notification
I didn't see an existing article about this, but it would be a plus if we could suppress and control the "Operating hours have started" notification for those with a chat license. Not everyone wi...
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While I like the changes to the admin center, 2 points of feedback that seem to be a step backward: -The admin center is much slower than the old way for admin settings. Going to areas like ticket...
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2nd this, this is especially important for when people change roles and no longer have access. Also as admins we should be able to see all dashboards no matter the case.
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Hi All Is there any documentation on this new dataset that you can provide? Thank you Shane
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2nd this comment, would be beneficial to differentiate between role, light agent, and full agent. Would be nice to be able to also show default user properties (Group, Organization) and other user...
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Hi Team, reiterating everyone here expressing this feature would be helpful. Any updates would be appreciated.
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Hi Clay Turk, Our Reporting team is looking for this dataset as well. Is there any update or ETA on release? Thank you Shane