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    danielc님이 에 댓글을 입력함

    +1 on this feature request.I see that the last official response to this was from 5 months ago - has there been any updates to this? Our group would love to see having the ability to set a custom s...

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    danielc님이 에 댓글을 입력함

    @... The "original post" that I mentioned isn't actually referring to this specific ask. It's a mention of this functionality but that post is talking about something else entirely.

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    danielc님이 에 게시물을 만듦

    "Kicking" an agent off of a ticket

    Is there a way to "kick" an agent off of a ticket while they are viewing it? We have a relatively large organization that currently has light agents that "sit" on a ticket so our team's agents are ...