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Liva Karlivane

가입한 날짜: 2021년 5월 28일

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마지막 활동: 2021년 10월 16일

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게시물 Developer - Zendesk APIs
Chat departments: Status or Operating hours via REST API

Hi!

I am looking for a way to retrieve either Department status (Online/offline) or Department Operating hours via REST API. 

The problem is that Real Time Chat API agents/agents_online will retrieve that agents are online in a specific department even if the department is offline by the Operating hours schedule.

Chat API /departments endpoint do not seem to contain these settings.

Is there any way to:

  • Retrieve current status of a department (Online/offline taking in consideration all factors that can affect it) or
  • Access department Operating hours as set up in Chat --> Account --> Operating hours via REST API?

 

2021년 3월 17일에 게시됨 · Liva Karlivane

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