Josef Prandstetter
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Josef Prandstetter님의 최근 활동-
Josef Prandstetter님이 에 댓글을 입력함
+1We need a custom ticket field to open our ERP system and jump directly to all details for end-user or organization.
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Any news on this feature request yet? We now have another use case where we would urgently need this feature:We are currently implementing a download portal for our various product lines via corres...
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Support for depositing a text template for new posts
Feature Request Summary: By means of a pre-filled template, end users should be clearly encouraged to provide information in a structured form. Description/Use Cases: We use Zendesk Gather to c...
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It would be great to search in the field "Role" for multiple keywords with an OR operator.Our use case is to search for users with the role "admin" or "agents". The ideal case would be to implemen...
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I'm not sure it this a feature request or more a bug report. If we use the search field "Suspended" - doesn't matter if we set it to "True" or "False" in the result view the field/column is always ...
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We are avid users of Zendesk's “Advanced Search” app, which has been very helpful to us. Are there any plans for the "Role type" and ”Custom role ID” field to be available not only as a result fiel...
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@... Thx for the update; for our use case, tags unfortunately do not add value.In our company, we would really like to use Zendesk Gather much more for the workflows described above, but without ad...
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We would also like to create tickets views with a condition on the ticket subject.
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Implementation of an optimization to prevent light agents from mistakenly using CC functionality when logging in tickets via HelpCenter
Feature Request Summary: Light Agents should have CC functionality available when they log a ticket via HelpCenter or please implement one of the other listed alternatives below. Description/Use...
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Dima Lazarchuk: you could/should know we are using your services for ticket migration multiple times so far ;) and we will use it in the future as well, because your services are part of our proces...