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Ruptela

가입한 날짜: 2021년 5월 28일

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마지막 활동: 2021년 10월 22일

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커뮤니티 댓글 Feedback - Ticketing system (Support)
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Hi, Dave,

Thanks for your reply

Is this possible with Professional version of Zendesk? As mentioned we have only one set of business hours (24/7) and we are not an enterprise :)

댓글 보기 · 2021년 5월 14일에 게시됨 · Ruptela

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게시물 Feedback - Ticketing system (Support)
Customer specific SLA

Our small team has one business schedule that is 24/7, though customers can have different SLA's depending on their plan: 9-5, 24/5, 24/7. It would be great to have customer specific SLA's with specific hours assigned to them.

2021년 5월 14일에 게시됨 · Ruptela

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게시물 Feedback - Ticketing system (Support)
Ticket (custome) field: time

Hello,

Currently there is a field of date, but it would be great to have it expanded, or to have a separate one for time. We would like to create some triggers and automations for specific dates and times and it seems there is now way to achieve it now.

2021년 5월 14일에 게시됨 · Ruptela

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