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Gary Mariscal

가입한 날짜: 2021년 5월 28일

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마지막 활동: 2022년 10월 13일

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커뮤니티 댓글 Feedback - Reporting and analytics (Explore)
커뮤니티

Hey @...

I attempted to create a standard calculated metric with the formula:

Value(Article Votes)

And then selected the SUM or COUNT aggregator

I have not confirmed accuracy. 

댓글 보기 · 2021년 7월 22일에 게시됨 · Gary Mariscal

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게시물 Feedback - Reporting and analytics (Explore)
Explore Metric Addition - Down Vote, Up Vote, Total Votes

We have a significant need for Explore to provide metric options for total votes, down votes, and up votes. Right now we must use Support > Reporting module in order to manually pull these metrics. 

This would be a huge time savor for weekly, monthly, quarterly, and annual reporting. 

Thanks!

2021년 5월 13일에 게시됨 · Gary Mariscal

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게시물 Feedback - Help Center (Guide)
Guide Articles - export to PDF

It would be beneficial for Zendesk to provide an option or button for end users and/or agents to download articles to PDF. This is helpful for job aids and learners that prefer a hard copy, in-sight, at their working area. 

The third-party applications and API options were either difficult to set up or did not work. 

Thanks!

2021년 5월 13일에 게시됨 · Gary Mariscal

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