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Sam Livingstone

가입한 날짜: 2021년 10월 16일

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마지막 활동: 2022년 10월 07일

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님의 최근 활동 Sam Livingstone

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커뮤니티 댓글 Developer - Zendesk APIs

Hello Chris Green and Serge BERTAINA DUBOIS

 

For creating legacy tickets, please use the Ticket Import API which would allow you to set the created_at date for the legacy tickets.

 

  • POST /api/v2/imports/tickets - This endpoint is used to create tickets with created_at date.

 
Please review the documentation I have linked above if you have any questions. Thanks.

댓글 보기 · 2022년 10월 07일에 게시됨 · Sam Livingstone

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댓글Help with bots and automation

Danny Koss @...

It is possible through the code below. Place this code above the widget code snippet. The code will be able to update the avatar, bot name and the title of the widget.

Thanks,

 

 

댓글 보기 · 2022년 7월 28일에 게시됨 · Sam Livingstone

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커뮤니티 댓글 Feedback - Ticketing system (Support)

My agents are not able to see the ticket id of a child ticket created by someone else, eve though they have access to all tickets in the system.

댓글 보기 · 2022년 2월 28일에 게시됨 · Sam Livingstone

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커뮤니티 댓글 Feedback - Sales CRM (Sell)

Hey Nicole,

We got this particular request from one of an existing customer of Zendesk SELL. When a Sales Rep moves a deal on the pipeline, that is if they move it down the pipeline then a question should pop out asking for the reason. Similar to how a reason is asked when a Lead is unqualified.

댓글 보기 · 2021년 10월 06일에 게시됨 · Sam Livingstone

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게시물 Feedback - Sales CRM (Sell)

A feature where when a Sales Rep downgrades a deal from a particular stage a question must be raised and the response must be logged for the managers to have a look at.

2021년 10월 05일에 게시됨 · Sam Livingstone

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댓글Using legacy AI agent functionality

Is there a way to start over the whole flow after opting for a agent handover in the flow builder?

 

댓글 보기 · 2021년 9월 01일에 게시됨 · Sam Livingstone

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커뮤니티 댓글 Feedback - Ticketing system (Support)

The Utickets Integration isn't working on my end as well. Any other suggestions?

댓글 보기 · 2021년 6월 22일에 게시됨 · Sam Livingstone

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댓글Help with Web Widget

Hey Kate,

I have put below the piece of code that can be used to change the Chat Widget's Label Text to Chat. ( You can change it to be anything you want in the code)

This piece of code worked for me for changing the widget label text.

  1. In Guide, click the Customize design icon ().
  2. Click the theme you want to edit to open it.
  3. Click the options menu, then select Edit Code.
  4. In the Templates section, click header.hbs to modify the code.
  5. Place the code below the first 
     line, and anywhere above the final header line.

댓글 보기 · 2021년 6월 18일에 게시됨 · Sam Livingstone

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댓글Help with Web Widget

The syntax mentioned in the developer website of Zendesk is not right (https://developer.zendesk.com/api-reference/widget/settings/#color)

 

This piece of code worked for me for changing the widget text colour.

  1. In Guide, click the Customize design icon ().
  2. Click the theme you want to edit to open it.
  3. Click the options menu, then select Edit Code.
  4. In the Templates section, click header.hbs to modify the code.
  5. Place the code below the first 
     line, and anywhere above the final header line.

댓글 보기 · 2021년 6월 11일에 게시됨 · Sam Livingstone

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게시물 Q&A - Apps and integrations

Hey Zendesk Team,

I am using Amazon S3 for file storage. I want my customers to access Amazon S3 from Zendesk to manage buckets, objects, tags, and related ACLs.

We have confidential files in the S3 buckets so we won't be able to make the link public.

Servicenow has a feature called Amazon S3 Spoke - I have put the documentation below for your reference.

https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/administer/integrationhub-store-spokes/concept/amazon-s3-spoke.html 

Do we have something like this in Zendesk? So that we could give our customers access to files in S3 and manage files? Is there any app in the marketplace that can pull this off?

Since we are a data security company, this feature is very important to us.

2021년 4월 13일에 게시됨 · Sam Livingstone

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